Dispatcher

Shifts: Alternating 12-hour shifts
Weekdays: 10:00am - 10:00pm | Weekends: 8:00am - 8:00pm
Week 1: Sunday/Wednesday/Thursday | Week 2: Monday/Tuesday/Friday/Saturday

The Dispatcher coordinates and manages the scheduling and routing of non-emergency patient transport vehicles across the DFW metro area. This role is the central point of communication between drivers, patients, and healthcare facilities.

Responsibilities

Scheduling and Routing

Receive and process trip requests from healthcare facilities and patients. Assign drivers to trips based on location, vehicle type, and patient needs. Optimize routes to maximize efficiency and minimize patient wait times.

Communication

Maintain real-time contact with drivers via radio and dispatch software. Communicate schedule changes, delays, and special instructions to drivers promptly. Serve as the primary point of contact for patients and facility staff regarding trip status.

Documentation

Maintain accurate records of all dispatched trips, driver assignments, and patient information. Log and report any incidents, delays, or service issues. Ensure compliance with HIPAA and company confidentiality policies.

Qualifications

High school diploma or equivalent required. 1+ years of dispatching or logistics experience preferred. Proficiency with dispatch software and GPS navigation tools. Strong multitasking and problem-solving abilities. Excellent verbal and written communication skills. Ability to remain calm and focused in a fast-paced environment.

Benefits

PTO, comprehensive dental, health insurance, life insurance, vision insurance.